Rackspace Cloud Support
I've been hosting with the Rackspace Cloud for almost 2 years now. If you follow me, I am sure you've heard me talk them up before. Here is just another great reason I like hosting with them. They have excellent support that won't let you go until your issue is fixed.
Here is a transcript of a support chat I had with them this evening.
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General Info
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| Chat start time | Feb 3, 2010 8:40:13 PM EST |
| Chat end time | Feb 3, 2010 9:07:38 PM EST |
| Duration (actual chatting time) | 00:27:25 |
| Operator | Jeff J. |
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Chat Transcript
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| info: Welcome to the Rackspace Cloud an operator will be with you shortly. Your approximate wait time is 0 minute(s). info: Welcome to the Rackspace Cloud! My name is Jeff J., how may I help you? Joel: So I have an asp.net site running on a default of Linux. I did this because I want to install Wordpress on the site as well. Joel: However, I am noticing something isn't working on the site, could it be due to the fact that it isn't default technology of asp.net? Jeff J.: Hello Joel, that could very well be correct. Joel: ok, so my question is, well Wordpress run in a asp.net default technology? Joel: do you know off hand? I imagine many people run Wordpress Jeff J.: I'm not sure off hand, but I just asked another coworker that is more experienced in wordpress, and he claims it should work when ran from another subdirectory Joel: on asp.net default technology? Jeff J.: Correct, it should be able to. Joel: ok cool. Finally, I tried changing the default technology of my site to asp.net about 2.5 hours ago, but it still hasn't changed, did I miss something? Jeff J.: Not sure, let me check for you Joel. Joel: [domain] is the domain Jeff J.: Ok, one minute Jeff J.: I am trying to fix that for you right now. It may take a few minutes Joel: ok Jeff J.: Check the Features tab of your control panel now. Jeff J.: It should show .NET 2.0, 3.0, 3.5 Windows Server 2008 / IIS 7.0 as the default Joel: yes, so does the ftp change as well? Joel: because the site isn't loading now Jeff J.: [domain] isn't loading for you? Joel: well that is at a different host, you need to use the testlink Joel: I will be moving to rackspace cloud once it is all working Joel: [testing url] Jeff J.: Oh sorry about that Jeff J.: That isn't a correct test link. It appears to have not been fully provisioned yet. I can push that through for you right now. Joel: so should I justhold on? Jeff J.: Yes, if you have a minute Joel: I do, thanks Jeff J.: Ok it should be working now Joel: I'll test quick Joel: Yes, it is working and it did fix my issue I was having too. Thank you! Jeff J.: Awesome! Joel: hopefull wordpress will work in this environment now. thanks for your help Jeff J.: No problem Joel! |
